Conditions of guarantee

• HairPalace guarantees that 80% of implanted hairs will grow out.
• If after 15 months less than 80% of implanted hairs are regrown, then HairPalace would implant the quantity missing to the 80% free of charge; this is subject to the capacity of the donor area.
• HairPalace’s guarantee covers solely the implanted hairs.
• The guarantee does not cover the collective density of the implanted and the original (non-transplanted) hairs, but covers the density of the implanted hairs.
• There is no possibility to refund the price of the surgery.
• Treatments covered by guarantee take place solely in Budapest.
• Treatments covered by the guarantee are free of charge, but if the patient chooses to implant more hairs than the number of hairs covered by the guarantee, then the additional costs must be paid by the patient.
• The clinic does not offer a guarantee on hairs implanted during an intervention covered by guarantee.
• Treatments covered by guarantee don’t include accommodation, airport transfers and plane tickets.
• The guarantee can be validated only if the patient respected the post-intervention tasks given by the specialist.
• The patient must respect the basic sanitary conditions to avoid infections on the implanted zone.
• The patient must send pictures of his head in good quality for follow-ups, without any delay. 
• If any problem occurs, the patient must immediately inform HairPalace. If the patient fails to inform the clinic, the guarantee cannot be validated.
• To validate the guarantee the patient must present the guarantee document and the treatment plan signed and dated, that he received on the day of the surgery.

The guarantee is cancelled automatically in the following cases:

• The patient does not send his pictures on time, in the required quality for the follow-ups.
• The patient does not respect the medical instructions given after the surgery.
  • The patient does not use the medications and products he received at the clinic, or does not use them respecting the doctor’s instructions.
  • The patient scratches the implanted grafts during the healing period.
  • The patient does not wash off the crusts until the end of the 2nd week following the surgery, and it harms the implanted hairs.
  • The patient wears a hat or a cap, does sports, physical exertion or any other activities that would increase blood pressure in the first week after the intervention.
  • The patient harms the implanted area during the healing process.
  • The patient uses products that were not suggested by HairPalace’s doctor to accelerate healing without informing the clinic.
• The patient did not inform HairPalace before the surgery of his actual diseases and medications he regularly takes, and these illnesses and products may affect the result of the intervention.
• The patient comes through an illness or a treatment that affects the implanted hairs. (e.g.: chemotherapy).
• The implanted area is injured in an accident (sport, trauma, medical intervention).
• The patient has a hair transplant at another clinic.